We listen before we recommend.
Like a good clinician, we begin by asking what your practice is experiencing, understanding the causes, and finding the next step that fits your people and your systems.
Your staff has become the integration.
One screen for the account. Another for the payer. Another for the note. Then memory fills the gaps.
The work is not hard because your people do not care. It is hard because the information and ownership are scattered.
Revenue leaks across the whole cycle.
Eligibility, authorization, demographics and coverage.
Documentation, coding, edits and submission.
Payer response, follow-up, payment and learning.
Working only the denial treats the symptom. The stronger move is recovering the money and sending the lesson back to the touchpoint that caused it.
Start with money already earned.
A/R Recovery is a focused, low-friction first engagement: eligible aged claims 90–120 days and older, at a flat 10% of revenue actually recovered.
No recovery means no SmartMBX recovery fee on the eligible account. Scope, exclusions and responsibilities are confirmed in writing.
The aging report gives both teams a defined place to begin without asking the practice to replace its current biller or rebuild every system.
Your practice comes before the platform.
IRIS is the work layer SmartMBX is developing after listening to the team: it brings authorized information into one understandable, reviewable next step.
AI carries the load. People carry the judgment.
Sort work, retrieve approved knowledge and surface patterns.
Structure a checklist, summary or first-pass response.
Validate context, handle exceptions, communicate and approve action.
Meet the practice where it is.
AI Revenue Workshop and Revenue Health Check.
A/R Recovery and a private AI Billing Assistant.
Scoped IRIS workflows and Human + AI full RCM.
We show the vision without pretending it is already everywhere.
Synthetic demo now. Authorized pilot next. Validated production workflow after that.
A real deployment depends on the practice’s systems, permissions, security, implementation and human review. We scope those honestly.
The knowledge came before the software.
Marjorie Bandiola brings 27 years in medical billing to the system we are building.
IRIS is not an AI idea looking for a healthcare problem. It grows from the daily questions, handoffs and decisions a real billing team already faces.
Show us one workflow that feels too heavy.
No patient information. No giant implementation promise. Start with a free Revenue Health Check or the free Practice First workshop.
smartmbx.com
(224) 303-0436
marjorie@smartmbx.com