Flat 10%
of eligible revenue actually recovered. No recovery means no recovery fee.
Practice First Revenue Care
Like a good doctor, we do not prescribe before we understand.
We listen to the people doing the work, ask what has changed, and look across the practice’s workflow, systems, payer environment, and revenue symptoms. Then we co-design the smallest useful Human + AI solution around the practice—not around a software package.
ListenAskObserveUnderstandCo-designSupportMeasure
01 · A/R Recovery
Start with revenue you already earned.
Your team keeps doing today’s work. SmartMBX focuses on eligible aged claims that have been sitting 90–120 days and longer.
A focused second set of hands
We do not begin by blaming or replacing your current team. We begin by opening the work nobody has had enough time to finish.
AScope
Review the aging picture
We agree on scope, privacy, access and which aged accounts are appropriate to review.
BFocus
Prioritize recoverable work
Claims are organized by practical urgency, documentation and filing considerations.
CAct
Work and report
Human specialists work the accounts and return useful findings—not just a larger queue.
02 · AI Billing Assistant
Give your team a place to think through the work.
A private assistant can help staff find approved information, structure a question, prepare a checklist or draft a response—while the person remains responsible for the decision.
Good use of AI
Organizing, summarizing, retrieving approved knowledge, preparing first drafts and helping a human spot what to check next.
Still human work
Interpreting unusual context, validating source information, protecting patient privacy, communicating with payers and approving the final action.
03 · SMBX IRIS
One clearer view from information to action.
IRIS is the operating layer we are developing to bring the signals a billing team needs into a more usable workflow. It is designed to help teams see the account, the issue and the next step without repeatedly hunting across separate systems.
04 · Full Revenue Cycle Support
When you need a team, not another tool.
SmartMBX can support the revenue cycle as an operating partner, using experienced people and practical automation to keep work visible and moving.
01Before
Front-end readiness
Processes around eligibility, authorization and information quality.
02During
Billing and claim flow
Coding support, claim preparation, edits, submission and work queues.
03After
Denials, follow-up and payment
Resolution, aging attention, payment posting and useful reporting.
04Improve
Root-cause learning
Patterns are brought back to the earlier touchpoint so teams can improve the process.
Choose by outcome
Not sure which service name fits? Start with the result.
“We have old money sitting.”
Begin with A/R Recovery.
Check the fit →“My team loses time looking.”
Explore the AI Assistant or an IRIS workflow.
See IRIS →“The same problems repeat.”
Map the root causes across your revenue cycle.
Take the workshop →